Terms and Conditions

Exclusive Aesthetics & Wellbeing – Center of Excellence

The terms and conditions, in general, are dependent on the treatment provided by the company. All the fees paid are dependent on the services not being result-specific. The services provided to the customer are based on the practitioner’s skill, knowledge, and experience. Due to different reactions regarding treatment changes from person to person, there is no specific guaranteed result. We seek complete satisfaction from the customer on the terms of services.

There is no refund policy regarding sub-optimal results; all the fees are directly paid for the services provided. These services include time given by professionals, cost of products, treatment provided, and other clinical approvals. Full fee submission is requested from the customer.

At the time of booking, the client is requested to deposit for consultation. This amount is adjustable while making the final bills. Please do not request a refund once you have confirmed the appointment. These terms and conditions build contact between the organization and the customer.

Missed Appointments & Cancellation Charges

Cancellation charges would be initiated on the customer in last-minute cancellations or when the customer does not show up at the appointed time without prior information.

These missed appointments negatively affect the company, leading to a time waste for the practitioner and products that were completed for the treatment booked.

We’ve streamlined our booking process for faster, clearer scheduling and instant confirmation. If you’re unable to attend, please let us know as soon as possible to allow clients on our waiting list to use the slot. Cancellations made on the day may require a deposit for future appointments, and any booking fees will be refunded at our discretion. For no-shows or cancellations with less than 48 hours’ notice, booking fees* are non-refundable, and future appointments may require full payment upfront. If you cancel with sufficient notice after paying a booking fee, please reach out to us for a refund.

*Non-refundable booking fees apply and are redeemed towards treatments.

Problems and Complaints

We aim to bestow our clients with the best services. These services include looking at all the problems that may arise. For any query, complaint, feedback, or grievance, please feel free to contact our Aesthetic Practitioner. We work on our client support services, and your complaints/comments would be handled personally to provide the best possible support and resolution.

Unpaid Treatment Policy

At Exclusive Aesthetics & Wellbeing, we are committed to providing exceptional services and ensuring a smooth experience for all our clients. To maintain fairness and efficiency, we have outlined our policy for unpaid treatments:

Payment Responsibility:

Payment for treatments is due at the time of your appointment unless otherwise agreed in advance.

Outstanding Balances:

If a payment remains unpaid beyond 2 days from the treatment date, we will issue a reminder via email, SMS, or phone.

Debt Recovery Process:

If the outstanding balance is not settled within 5 days, the debt may be referred to a registered debt recovery agency for collection.

Additional Charges:

Please note that any fees associated with the debt recovery process will be added to the outstanding balance.

Impact on Credit Score:

Failure to settle unpaid balances may result in a default being recorded against your credit file, which could affect your ability to obtain credit in the future.

Resolution:

If you are experiencing financial difficulties, we encourage you to contact us soon as possible to discuss payment arrangements and avoid escalation.

By booking a treatment, you agree to the terms of this policy.

Client Identification Policy

At Exclusive Aesthetics & Wellbeing, we are committed to providing safe, professional, and compliant services. To meet industry regulations and ensure the security of all our clients, we kindly request that you bring a valid form of identification to your appointment.

1. Accepted Forms of ID

Please bring one of the following:

• Driver’s License (photocard)
• Passport (current and valid)
• National ID Card (if applicable)

2. Purpose of ID Verification

Your ID helps us:

• Confirm your identity to ensure the correct client receives the treatment.
• Comply with regulatory requirements for specific treatments.
• Protect both your safety and ours by maintaining accurate client records.

3. When to Present Your ID

Please present your ID at the time of your consultation or appointment check-in. If you are under 18, additional proof of age may be required for certain treatments, and a parent or guardian’s consent may also be necessary.

4. Data Protection

Rest assured, your personal information is handled in accordance with our Data Protection Policy and will not be shared without your consent, except where required by law.

Any copies or records will be stored securely and only used for verification purposes.

Treatment Suitability Policy

At Exclusive Aesthetics & Wellbeing, client safety and satisfaction are our top priorities. To ensure the best outcomes, all treatments are subject to an individual suitability assessment by our trained practitioners. This policy outlines our approach to determining the suitability of treatments for each client.

1. Pre-Treatment Consultation

• All clients are required to attend a consultation prior to their first treatment.
• During the consultation, our practitioner will:
  • Discuss your treatment goals and concerns.
  • Review your medical history and any relevant health conditions.
  • Assess your skin or treatment area to determine suitability.

2. Treatment Eligibility

• Suitability for a treatment is determined based on the following:
  • Medical History: Certain medical conditions, medications, or allergies may contraindicate specific treatments.
  • Lifestyle Factors: Smoking, sun exposure, or other lifestyle factors may affect treatment outcomes.
  • Skin or Body Condition: The treatment must be appropriate for your skin type, condition, or body area being treated.
• If a treatment is deemed unsuitable, alternative options may be recommended.

3. Contraindications

• Treatments may not proceed if:
  • The client is pregnant, breastfeeding, or has certain medical conditions (e.g., active infections, severe allergies).
  • The client has not disclosed critical medical information.
  • The practitioner identifies potential risks during the assessment.

4. Right to Refuse Treatment

• We reserve the right to decline or postpone treatments if:
  • The client is not an ideal candidate based on their medical or physical condition.
  • The client has unrealistic expectations or goals that cannot be met.
  • The client fails to follow pre-treatment preparation guidelines.

5. Refunds and Deposits

• If a treatment is deemed unsuitable during the consultation, any prepaid amounts may be refunded or applied to an alternative service.
• Consultation fees are non-refundable unless otherwise stated.

6. Post-Treatment Adjustments

• While we strive to achieve the desired results, treatment outcomes may vary based on individual factors. Follow-up appointments may be required for optimal results, which will be discussed during

7. Client Responsibility

• It is the client’s responsibility to:
  • Disclose all relevant medical and lifestyle information during the consultation.
  • Follow pre-treatment and aftercare advice provided by the practitioner.
  • Communicate openly about their treatment goals and concerns.

Post-Treatment Policy

At Exclusive Aesthetics & Wellbeing, your safety and satisfaction are our top priorities. To help you achieve the best results from your treatment, we provide detailed aftercare instructions and ongoing support. This policy outlines our approach to post-treatment care, your responsibilities, and the services we offer after your treatment.

1. Aftercare Instructions

After your treatment, you will receive personalized aftercare instructions specific to the procedure you underwent.

• These instructions are essential to minimize side effects, promote healing, and maximize results.
• Failure to follow these guidelines may affect your results and increase the risk of complications.

Examples of Common Aftercare Advice:

• Skin Treatments: Avoid sun exposure and use SPF 50 daily.
• Injectable Treatments: Refrain from lying down, exercising, or touching the treated area for 24 hours.
• Body Contouring Treatments: Stay hydrated and maintain a healthy diet to support lymphatic drainage.

2. Follow-Up Appointments

• Scheduled Follow-Ups: Certain treatments may require follow-up appointments to monitor progress, assess results, or perform touch-ups.
• Complimentary Check-Ins: Follow-up appointments may be included in your treatment plan, depending on the service.
• Additional Sessions: If additional treatments are needed to achieve the desired result, these will be discussed during your consultation or follow-up.

3. Managing Side Effects

• It is normal to experience mild side effects such as redness, swelling, or tenderness after some treatments.
• You will be provided with guidance on managing side effects and when to seek further assistance.
• For unexpected reactions, contact us immediately at 08082817800

4. Client Responsibility

To ensure the best outcome, clients must:

• Adhere to Aftercare: Follow the provided instructions carefully and avoid activities or products that may interfere with healing.
• Communicate Issues: Report any concerns, adverse reactions, or unusual symptoms to us promptly.
• Attend Follow-Ups: Keep scheduled follow-up appointments to assess progress and maintain results.

5. Post-Treatment Communication

We offer post-treatment support to answer your questions and address concerns:

• Immediate Assistance: For urgent post-treatment issues, contact us directly at 08082817800
• Non-Urgent Inquiries: Email or call during business hours for non-urgent aftercare advice.
• After-Hours Support: Emergency contact details will be provided for specific treatments requiring close monitoring.

6. Maintenance of Results

Many aesthetic treatments require ongoing care or maintenance sessions for optimal results:

• Skincare Routine: We may recommend specific products or routines to prolong results.
• Lifestyle Factors: Healthy habits such as hydration, diet, and sun protection can enhance outcomes.
• Maintenance Treatments: Discuss maintenance options during your follow-up appointments.

7. Refunds and Retreatments

• Treatment Outcomes: While we strive to deliver excellent results, outcomes may vary depending on individual factors (e.g.,After Care, skin type, lifestyle, medical history).
• Retreatment Policy: If additional sessions are needed to achieve the agreed-upon goals, these will be discussed case by case.
• Refunds: Refunds are not provided for completed treatments unless there is a proven fault on our part.

8. Warranty on Results

• Certain treatments may include a warranty period during which adjustments can be made at no additional cost.
• Terms of the warranty will be explained during your consultation or initial treatment.

9. Emergencies and Adverse Events

If you experience severe or unexpected side effects, please:

• Contact us immediately at 08082817800.
• Seek emergency medical attention if necessary.
• Provide us with detailed information about your symptoms for accurate advice.

10. Record Keeping and Privacy

• Your post-treatment progress will be documented in your client file to track results and ensure consistent care.
• All records are kept confidential in compliance with our Confidentiality and Data Protection Policy.

Contact Information

If you have any questions or concerns about your post-treatment care, please reach out to us:

• Phone: 08082817800
• Email: [email protected]
• Business Hours: 10:00- 19:00

We are here to support you throughout your aesthetic journey and ensure you feel confident, informed, and cared for.